
Water Damage : 24 Hour Rapid Response Service
Rapid response begins with our 24 hour live call system. By dialing either our toll free number (888) 2 DRY WET (888.237.9938) or dialing local (757) 473.0560, you can ask to be connected to a drying specialist who is on call, ready to respond to your needs and answer your questions.

The unique DSI experience is best defined by our customers one of whom recently stated, I knew this was bad. In the past with similar water damages, I've had drywall cut out and carpet ripped up before I even had a chance to get to my property. This time, I was shown what was wet, presented with options and choices about what could be done and kept informed daily about the progress. At the end of just a few days my tenants were back in business and all I had to do was have my building engineer reattach the vinyl cove base they'd removed to dry the interior walls. No waiting for contractors, no mold, no headaches, and happy tenants!
DSI has Vortex trained, IICRC certified drying specialists ready to respond 24 hours a day, 365 days a year to any call for help with water intrusions.
Our emergency services include:
- Water Extraction
- Drying
- Dehumidification
- Carpet and Upholstery Cleaning
- Biohazard Removal
- Document Freeze-Drying
"Thanks for all the support we received during our emergency. The professionalism we received from the Drying Solutions Team exceeded all our expectations. From initial clean-up to the final drying report, you provided Sentara Norfolk General with the most comprehensive flood event abatement we have experienced. It's great having you on our team."
Eugene M. Gillispie
Manager Facility Services,
Sentara Norfolk General Hospital
- Safety Survey
- Electrical hazards
- Slip hazards
- Contamination
- Infection control
- Water Classification: categorize and classify the water loss
- Category I - clean water
- Category II - gray water
- Catergory III - black water
- Classes 1 - 4
- Action Required: Apply the four principles of drying
- Extraction
- Evaporation
- Dehumidification
- Temperature Control
- Tactical Response
- Rapid response team readiness
- Response tailored to facility and operational needs
- Driven to dry as rapidly as possible, minimizing damages and disruptions
- Attention to detail
- Monitor drying progress daily and document
- Mitigation per classifications